AC warranty guide
Rheem AC Warranty: What’s Covered and How to Check Yours
Rheem’s Classic RA13NZ and RA14AZ air conditioners carry 10 years of parts coverage with registration, and the Classic Plus RA16AZ and Prestige RA18AZ add a 10-year conditional unit replacement that also requires registration. In Florida, units installed on or after April 1, 2024 get the longest coverage offered on the model’s limited parts warranty, whether or not they’re registered.
Sources: Rheem RA14AZ Classic series air conditioner (warranty details); Rheem RA13NZ air conditioner (warranty details); Rheem RA18AZ Prestige series air conditioner (warranty details); Rheem RA16AZ Classic Plus series air conditioner (warranty details); Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF); Rheem Warranty & Registration (verify a warranty)
Last reviewed · Reviewed by the Right Away Home Services service team
How to check yours
Have the model number, serial number and installation date ready, then look the unit up with Rheem.
The “Look up a Rheem warranty” button on this page opens Rheem’s own online warranty lookup. It asks for the serial number, the homeowner’s last name and the state; to download the warranty certificate, you enter the last name and postal code.
A split system carries two model and serial tags. If the numbers aren’t on your original warranty or sales invoice, Rheem’s model and serial number page has photos and diagrams to help you locate them.
Source: Rheem Model Serial Numbers
Have the model and serial numbers of each piece of equipment and the installation date ready for the contractor.
Source: Rheem Model Serial Numbers
For warranty service, report the failure promptly to the installing contractor, who gets the replacement part through a Rheem distributor; if that contractor isn’t available, any local contractor handling Rheem products can help.
Registration and transfer
Florida owners don’t need to register: Rheem says that from July 1, 2024, its warranty can’t be conditioned on registration in Florida, and its warranty card says not registering doesn’t diminish warranty rights or decrease the warranty length.
Sources: Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF); Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF)
Rheem’s Florida update describes the law as applying when the equipment is installed by a contractor licensed by Florida’s Department of Business and Professional Regulation.
Source: Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF)
Units installed in Florida before April 1, 2024 keep their original installed coverage, and units eligible for registration from April 1 to June 30, 2024 were grandfathered into the new policy.
Sources: Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF); Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF)
Outside Florida, Rheem’s conditional (registered) terms require registration within 90 days of original installation or of closing on the home.
On Rheem’s Select-series card (WA and WP models), the conditional terms also require, unless state law provides otherwise, an owner-occupied single-family home, the original purchaser and the original installation location.
Source: Rheem limited warranty, residential split HVAC (Select series WA and WP models) (PDF)
If you bought the house in Florida: Rheem says the warranty applies to the property, not the homeowner, for the length of its coverage.
Source: Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF)
What’s covered and what isn’t
Covered
Any part of the covered equipment that fails from a defect in materials or workmanship in normal residential use: Rheem repairs or replaces it at its option, and the replacement is covered for the rest of the original period.
Classic models such as the RA13NZ and RA14AZ: 10 years of parts coverage with registration.
Sources: Rheem RA14AZ Classic series air conditioner (warranty details); Rheem RA13NZ air conditioner (warranty details)
The Prestige RA18AZ and the Classic Plus RA16AZ: 10 years of parts and a 10-year conditional unit replacement, with registration.
Sources: Rheem RA18AZ Prestige series air conditioner (warranty details); Rheem RA16AZ Classic Plus series air conditioner (warranty details)
Select series air conditioners (WA models): 5 years without registration and 10 years with it, on both parts and the compressor.
Sources: Rheem limited warranty, residential split HVAC (Select series WA and WP models) (PDF); Rheem WA15AY Select series air conditioner (warranty details)
Not covered
Labor, unless state law provides otherwise: you pay for it unless you have a labor service agreement with your contractor.
Sources: Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF); Rheem product registration
Shipping replacement parts from the factory to the distributor and on to your home, and shipping the failed part back.
Damage from improper installation, operation or maintenance, and from misuse, accident or a contaminated or corrosive atmosphere.
Keeping it valid
Have the unit installed, operated and maintained as Rheem’s instructions say: damage or failure from not doing so isn’t covered.
Buy through a contractor: equipment sold to the consumer over the internet or an auction website isn’t covered without an in-person site visit, inspection and installation by a qualified professional.
Sources: Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF); Rheem FAQs
The installation must be residential, not commercial.
Coverage doesn’t follow a unit moved from where it was originally installed.
Registration is withdrawn for a system installed in conflict with codes or laws, and Rheem asks you to keep the installation invoice.
Source: Rheem product registration
Next step
Keep your AC maintained so the warranty stays valid: find your local Right Away Home Services company
Enter your ZIP code and we’ll open the AC maintenance plan page of the local company that serves your address.
Common questions
Do I have to register my Rheem AC in Florida?
No. Rheem says registration under its limited parts warranty is no longer required in Florida, and its warranty card gives units installed on or after April 1, 2024 the longest coverage offered on the model.
Sources: Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF); Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF)
Does the Rheem warranty cover labor?
No. Rheem’s warranty covers parts, not the cost of labor for repairs, unless state law provides otherwise.
Sources: Rheem product registration; Rheem limited warranty, residential split HVAC (Classic, Classic Plus and Prestige air conditioners and heat pumps) (PDF)
Does a Rheem warranty transfer when I buy a house?
In Florida, Rheem says the warranty applies to the property, not the homeowner, and that the law requires it to transfer on sale of the home regardless of registration. Elsewhere, Rheem’s Select-series card (WA and WP models) requires the original purchaser still to own the unit for its registered terms, unless state law provides otherwise.
Sources: Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF); Rheem limited warranty, residential split HVAC (Select series WA and WP models) (PDF)
How do I look up my Rheem AC’s warranty?
Rheem’s online lookup asks for the serial number, the homeowner’s last name and the state. A split system has two model and serial tags, and the numbers may also be on your original warranty or sales invoice.
Sources: Rheem Warranty & Registration (verify a warranty); Rheem Model Serial Numbers
Sources and review
This guide summarizes Rheem’s own documents. The warranty certificate for your unit sets your coverage.
Last reviewed · Reviewed by the Right Away Home Services service team
- Rheem limited warranty, residential split HVAC (Select series WA and WP models) (PDF)
92-26150-70-04. Checked
- Rheem Government Affairs: Florida HVAC warranty terms and conditions (PDF)
June 26, 2024. Checked
- Rheem product registration
Checked
- Rheem Model Serial Numbers
Checked
- Rheem FAQs
Checked