AC warranty guide
Carrier AC Warranty: What’s Covered and How to Check Yours
Carrier’s warranty for air conditioners and heat pumps with Puron Advance (R-454B) refrigerant covers parts and the compressor for 10 years if the unit is registered within 90 days of installation, and 5 years if it isn’t. Where the law doesn’t allow warranty benefits to depend on registration, Carrier applies the 10-year term without it; its documents name California and Quebec, not Florida.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier Warranty Lookup
Last reviewed · Reviewed by the Right Away Home Services service team
How to check yours
Have the model number, serial number and installation date ready, then look the unit up with Carrier.
Carrier’s online warranty lookup asks for the serial number and whether you’re the original purchaser, and shows the general parts warranties on record.
Source: Carrier Warranty Lookup
The serial number is on the rating plate sticker: on an air conditioner or heat pump, on the back of the outdoor unit near the service valve connections.
Source: Carrier homeowner FAQs
Have the installation date ready: coverage starts on the day of original installation (the day you bought a newly built home from the builder), and if that can’t be verified it starts 90 days after the unit was made.
For warranty service, contact the installer or a Carrier dealer first, then Carrier’s Consumer Relations at 1-800-227-7437 for help finding one.
Registration and transfer
To get the 10-year term, register the unit within 90 days of original installation; without registration, the standard 5-year parts-only warranty applies.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier Warranty Registration and Information
Carrier doesn’t require registration where the law prohibits conditioning warranty benefits on it. Its documents name California and Quebec and don’t list Florida, so registering within 90 days is the way to be sure of the 10-year term.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier Warranty Lookup
At registration, Carrier’s Consumer Choice program lets you pick 10 years of parts or 5 years of parts plus 3 years of labor, only if your installing dealer takes part, and not for new-construction installations. The choice is made within the first 90 days.
Register online with Carrier or by phone at 1-800-227-7437, with the serial numbers and the installing dealer’s details to hand.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier Product Registration
If you bought the house: a later owner gets 5 years on parts and the compressor with no registration needed. In certain jurisdictions, as the law describes, a later owner’s term matches the original owner’s.
What’s covered and what isn’t
Covered
Parts that fail from a defect during the warranty period: Carrier provides a new or remanufactured part, at no charge for the part.
The compressor, on the same term as the other parts: 10 years registered, otherwise 5, and 5 years for a later owner.
27VNA1 and 27VNA3 heat pumps only: if the compressor fails from a defect within the unit replacement term (10 years registered, otherwise 5), the original purchaser gets a one-time replacement with a comparable Carrier unit. It is for owner-occupied single family residential applications only and doesn’t pass to later owners.
Source: Carrier limited warranty for 27VNA1 and 27VNA3 heat pumps (R-454B) (PDF)
Not covered
Labor and other costs of diagnosing, repairing, removing, installing, shipping or handling parts or units.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier homeowner FAQs
Refrigerant: any cost to replace, refill or dispose of it.
Normal maintenance, including cleaning or replacing filters.
Damage from faulty installation or improper servicing, from voltage conditions or interrupted electrical service, and from floods, winds, fires, lightning or corrosive environments.
Keeping it valid
The unit has to be installed properly by a licensed HVAC technician, and installed, used, cared for and maintained as Carrier’s installation instructions and owner’s manual say.
A unit bought over the internet isn’t covered.
Parts or equipment not supplied or designated by Carrier aren’t covered, and neither is damage from using them.
Coverage applies only while the unit stays where it was originally installed.
Next step
Keep your AC maintained so the warranty stays valid: find your local Right Away Home Services company
Enter your ZIP code and we’ll open the AC maintenance plan page of the local company that serves your address.
Common questions
Do I have to register my Carrier AC in Florida?
Carrier’s documents name California and Quebec as places where registration isn’t required and don’t list Florida. Registering within 90 days of installation secures the 10-year term; otherwise the standard 5-year parts warranty applies.
Sources: Carrier Warranty Lookup; Carrier Warranty Registration and Information
Does the Carrier warranty cover labor?
Not the standard one: Carrier’s certificate excludes labor and the other costs of diagnosing and repairing. The one exception is the Consumer Choice option of 5 years of parts plus 3 years of labor, chosen at registration through a participating dealer.
Sources: Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF); Carrier Warranty Registration and Information
Does a Carrier warranty transfer when I buy a house?
A later owner gets 5 years on parts and the compressor without registering. Coverage only applies while the unit stays where it was first installed.
Where is the serial number on my Carrier AC?
On the rating plate sticker on the back of the outdoor unit, near the service valve connections. Carrier’s lookup takes that serial number.
Sources and review
This guide summarizes Carrier’s own documents. The warranty certificate for your unit sets your coverage.
Last reviewed · Reviewed by the Right Away Home Services service team
- Carrier limited warranty for air conditioner and heat pump condensing units with Puron Advance (R-454B) (PDF)
Catalog No. ACHP-C454-02WAR, 08/26. Checked
- Carrier limited warranty for 27VNA1 and 27VNA3 heat pumps (R-454B) (PDF)
Catalog No. ACHPVS-C454-02WAR, 08/26. Checked
- Carrier Warranty Lookup
Checked
- Carrier homeowner FAQs
Checked
- Carrier Product Registration
Checked